1. The device does not turn on
Possible cause: Power or battery issues.
Solution:
- Check that the power cord is properly connected.
- Check that the power outlet works with another device.
- For portable devices, remove the battery (if removable) and connect the charger directly.
2. The screen is black.
Possible cause: Problems with the screen or hardware.
Solution:
- Press the brightness keys to ensure that it is not set to the minimum level.
- The device is connected to an external monitor in order to detect display problems.
- Press and hold the power button.
3. The computer is running very slowly.
Possible cause: System overload or malware.
Solution:
- Close unnecessary programs using the Task Manager (Ctrl + Shift + Esc).
- A virus scan will be performed.
- Free up space on your hard drive by deleting temporary files (Win + R → type
cleanmgr). - Consider purchasing more RAM or replacing your hard drive with an SSD.
4. The keyboard does not respond.e
Possible cause: Software or hardware failure.
Solution:
- Restart the computer.
- Connect an external keyboard to troubleshoot physical problems.
- Reinstall the drivers from Device Manager.
5. The Internet connection is not working.
Possible cause: Network or Wi-Fi adapter issues.
Solution:
- Restart the router and the computer.
- You can use the network troubleshooter (Settings > Network & Internet > Troubleshoot).
- Reset the network adapter drivers from Device Manager.
6. The computer suddenly shuts down
Possible cause: Overheating or power issues.
Solution:
- It is recommended to clean the fans in order to remove accumulated dust.
- Use a cooling pad for laptops.
- Check the condition of the battery (on laptops) or the power supply (on desktops).
7. The sound does not work.a
Possible cause: Incorrect audio drivers or settings.
Solution:
- Ensure that the speakers are connected and not muted.
- Reset or update your music drivers.
- Configure playback devices by default (Control Panel > Sound)
8. Programs that do not respond
Possible cause: Resource overload.
Solution:
- Use Task Manager to force the program to close.
- Restart the computer.
- Update or reinstall the problematic program.
9. The operating system does not start up.
Possible cause: Damaged files or hard drive failures.
Solution:
- Start in safe mode (press F8 or Shift + F8 when starting up)
- Use automatic operating system repair tools.
- Boot from an external device (USB or DVD) to reinstall the operating system.
10. Issues with USB or peripherals
Possible cause: Damaged ports or controllers.
Solution:
- Test the device on another connection or device.
- Reset the drivers for USB devices.
- Use a USB hub as an alternative testing option.
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