Recover your iPhone with recovery or DFU mode

Recovering a locked iPhone using the recovery mode or the DFU mode (Device Firmware Update) can fix problems such as severe crashes, software errors, or when you are unable to update or restore your device. Below you will find the steps to follow:

1. Use recovery mode

Recovery mode is ideal for less serious problems. Follow these steps:

Preparation

1. Install iTunes/Finder:
   • On a Mac with macOS Catalina or later, use Finder.
   • On a Mac with macOS Mojave or earlier, or on a PC, install or update iTunes.
2. Connect the iPhone to the computer via a cable.

Enter recovery mode

1. Force restart according to your model:
   • iPhone 8 or later, iPhone SE (2nd generation):
     1. Quickly press and release the button. turn up the volume.
     2. Quickly press and release the button on the turn down.
     3. Press and hold the ignition until you see the recovery mode screen.
   • iPhone 7 and 7 Plus:
     1. Press and hold the turn down and that of ignition until the recovery mode appears.
   • iPhone 6s and earlier, iPhone SE (1st generation):
     1. Press and hold the home and that of ignition until the recovery mode appears.
2. Select an option in iTunes or Finder:
   • A message will appear with the options for Update o Restore.
   • First, try to Update to keep your data. If it fails, select Restore (this will delete the device).

2. Using DFU mode

DFU mode allows you a deeper restore, it is especially useful if the iPhone is unresponsive or has serious problems.

Enter DFU mode

1. Connect the iPhone to the computer.
2. Follow these combinations according to your model:
   • iPhone 8 or later:
     1. Quickly press and release the button of the turn up the volume.
     2. Quickly press and release the button of the turn down.
     3. Press and hold the ignition until the display turns off.
     4. Press and hold the turn down and the power button for 5 seconds, then release the power button, but continue to press the volume down button.
     5. If the screen remains black and iTunes/Finder detects the device, you are in DFU mode.
   • iPhone 7 and 7 Plus:
     1. Press and hold the ignition and that of turn down for 8 seconds.
     2. Release the power button but continue to hold the volume down button.
     3. If the screen is black and iTunes/Finder detects the device, you are in DFU mode.
   • iPhone 6s or earlier:
     1. Press and hold the ignition and that of home for 8 seconds.
     2. Release the power button but continue to hold the home button.
     3. If the screen is black and iTunes/Finder detects the device, you are in DFU mode.
3. Restore iPhone:
   • In iTunes/Finder, select the device and choose Restore iPhone.

Additional Tips

• Backup copyIf possible, make a backup copy before performing these procedures.
• Apple ID requirements: Your Apple ID and password are required to be available to find my iPhone.
• Persistent problemsIf the methods fail, contact Apple support.

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